Inside her home, located off of Steveston Highway, Mrs. Evans noticed a yellow water stain forming on her ceiling, and watched as it dripped towards a wet spot on her carpet. The evening was growing dark now as she realized the roof was not holding up to the terrible weather outside. Remembering an earlier forecast which called for nothing but rain and wind for the next few days Mrs. Evans decided she needed to find help.

Unable to locate her Yellow Pages directory, she flipped through to the classifieds within the Richmond Review newspaper. She quickly dialed the number to a roofing company which advertised their services in a small box at the bottom corner of the page. It was after 7 o’clock and Mrs. Evans was unsure if anyone would answer. Luckily someone took her call and assured her that someone would be right over to see if they could solve her problem.

By the time the roofer reached Mrs. Evans’ home it was now completely dark outside and the rain had picked up considerably. With that, the water spot was beginning to bubble and spread. The man from the roofing company came inside the house to see where the water was getting in. He then went up onto the roof with his flash light and within 20 minutes returned soaking wet to tell Mrs. Evans that he had fixed the problem. Sure enough, after a short period of time, the dripping subsided and peace was restored to Mrs. Evans’ home.

So thrilled with the prompt service, Mrs. Evans paid the repair bill immediately and had the company provide a written quotation for a complete roof replacement. The company owner informed Mrs. Evans that if his company were chosen for the whole roof replacement that they’d be able to rebate the repair charge off the total roof cost. Liking this idea and not wanting to experience another leak she indeed had the same company return the following week to replace the entire roof. The new roof was completed quickly and with great care, and Mrs. Evans offered to be a reference for the company’s perspective clients in the future.

The roofing company in this story was BestWest Roofing, and Mrs. Evans’ roof was the first job we completed as a company.

Written by

Brock Maglio – Owner and founder of BestWest Roofing Inc