Different relationships in the work place have different dynamics and expectations for the people involved. Listed below are some of the characteristics found in successful relationships. Although not all these characteristics are critical, they certainly allow the different relationships to progress smoothly. These successful relationships work to produce the very product that makes BestWest Roofing what it is today.

Communicative

Communication is critical to keep projects running smoothly, and is required when working to arrive at a common goal. Having open lines of communication means having the ability to transfer information openly among everyone involved. This allows ideas, desires, needs, and all thoughts related to the outcome to transfer appropriately. When executed correctly the perfect outcome is almost always achieved.

Polite

Being polite means showing consideration for others around you, and acting in an appropriate manner. Not everyone is polite by nature but we feel that it helps to create an environment where people can easily communicate, work together, and also enjoy themselves all at the same time. Being polite does not require ideal circumstances, but being polite does have a way of improving circumstances.

Respectful

On a team respect is distributed to all individuals evenly because no one component is more important than another. As with any relationship, respect goes a long way to make other elements within a relationship run smoothly. It is much easier for two people to communicate when there is a high level of respect going both ways. This is a fragile quality in a relationship because respect is often a by product of other things. If particular member of the team shows a lack of quality or commitment in their responsibilities, the other people involved may be effected negatively and eventually lose respect for the individual causing the problem. This is not to say that mistakes are unacceptable, but that controllable qualities such as commitment and integrity must be present to maintain unwavering respect.

Has Integrity

To us having integrity is the act of following through with what we say or preach. Having this level of completeness and being able to finish what we start helps to build upon trust, and is a reflection of our consistency and commitment to doing a good job.

Trustworthy

Being trustworthy is critical when working together as a team. It gives us the confidence to delegate individual tasks to others knowing that those tasks will be completed properly. It gives confidence when trading responsibilities, all of which are necessary to complete a project smoothly.

Ethical

Day to day, we are all presented with choices. These choices usually involve the right way and the wrong way of doing things. The right way is often more difficult to practice than the wrong way although the outcome is always worth it. Strong ethics point us in the right direction when presented with choices like this.

Proud

Taking pride from what we do pushes us to complete projects to the very best of our ability. Accomplishing this gives us a sense of pride that can take home and build upon each coming day.

Experienced

Having experience is important because it gives others a sense of confidence when delegating certain tasks that require specific skills to complete. The more experienced one is, the better their ability to deal with “stumbling blocks”, and thus, the more valuable they are. With our employees, training is usually required to bring them up to speed, and thus experience is not as important. We do, however; require our subcontractors to have a minimum of five years experience in the industry.

Knowledgeable

It is the company’s responsibility to have access to all the knowledge required to complete a project with the highest levels of quality. When required, the knowledge is then transferred accordingly to the appropriate tradesmen. These individuals use the information to execute their tasks according to specifications. Once the knowledge is learned by the tradesmen the particular task can be completed over and over more efficiently.

Well Equipped

Having plenty of quality tools and reliable transportation is favorable because it is an early indicator of efficiency, reliability and productivity. With our employees, we often provide the tools and transportation. With our subcontractors, however; they are required to provide ALL of their own tools, and transportation.

Organized

Being organized and clear headed are valuable attributes to have. Just like being “well equipped”, it is an early indicator of efficiency, reliability and productivity.

Committed

Being committed enables us to stay motivated until the project is complete. Commitment is indicated by our actions, and is often tested when confronted with unfavorable circumstances. Since commitment is something that rubs off on others it is always important to consistently maintain high levels of this characteristic.

Financially Secure

Having financial security is important for a number of reasons. In construction, projects run more efficiently when all parties are financially independent. This decreases delays when purchasing is required and to keep day to day operations sustainable. Another reason why people prefer working with others that are financially secure is to minimize the pay delay when the project is complete.

Consistent

Consistency in all of the above attributes is extremely important. Consistency inhibits the growth of doubt. For example, if a company leader shows commitment one day but no commitment the next, a tradesman may make a mental calculation telling them that there is only a 50% chance that the company leader will be committed on the third day. This is a cut and dry formula that is much more complex in the real world, however; the concept is just as true even if the calculations are based on more than three days. When inconsistencies are evident, these inconsistencies will cause a relationship to become disempowered. This is because every inconsistency creates a seed of doubt. The seed of doubt grows bigger with every negative action or non-action and can eventually grow into something too big to manage, thus creating so much doubt that the company or the individual can not be relied upon. Reliability then is a function of consistency. Since every project is a team effort, each member of the team must be reliable.